SHIPPING

When is the last order date for Christmas delivery?

To ensure your order is delivered in time for Christmas, the last day to place your order is Friday, 20th December, before 4pm. Orders placed by this time will be dispatched for next-day delivery to mainland UK addresses.
What are shipping times and costs to the UK?

UK orders placed before 4pm will be delivered the next working day with shipping costing £7.
Before 10am next working day delivery is £16, and Saturday delivery before 12pm is £12.
What are shipping times and costs outside of UK?

We ship worldwide to over 200 countries. The total amount you pay includes all applicable customs duties & taxes. We guarantee no additional charges on delivery. You will be able to view the shipping cost and delivery time to your destination during the checkout process.

Can you delay shipping of my order?

We begin preparing your order as soon as it is placed, and therefore, we are unable to delay shipping or hold orders.
I've only received part of my order, when will I receive the rest?

Due to size or weight restrictions, your order may be shipped in multiple boxes. When this is the case, you will receive separate tracking information for each package. Please refer to your tracking information to confirm whether all parts of your order have been delivered.
Is a signature required for delivery?

For all orders weighing over 2kg, a signature will be required upon delivery. The courier will make up to several delivery attempts. In the event of numerous failed delivery attempts, your order will be automatically returned to Rutlands and a refund excluding the shipping cost will be processed.