RETURNS

What is your return policy?

Unwanted goods can be returned within 30 days of delivery. Unwanted goods must be returned in a brand new condition and in their original packaging.
If you have received a damaged, faulty or incorrect item, please contact us.
Can I exchange for a different product?

Any unwanted goods can be returned for a refund only, not exchange.
How do I ship my return?

We recommend that you use a tracked service to return unwanted goods, should you need to trace your return. Please return to Rutlands Ltd, Deepdale Business Park, Bakewell, DE45 1GT along with a copy of the original invoice.
How are refunds issued?

Refunds are issued to the original payment method and processed within 5 days of receipt at our distribution centre.

Orders paid in full with a gift card will be refunded to the gift card. For orders paid using both a Rutlands® gift card and another payment method, the refund is allocated accordingly: the value paid by the Rutlands® gift card is refunded to the Rutlands® gift card, and the remaining value is refunded to the other payment method.
Can I return a Rutlands® gift card?

Rutlands® gift card purchases are final. They cannot be returned, cancelled, or exchanged for cash.

RETURNS POLICY

UNWANTED GOODS
Unwanted goods can be returned within 30 days of delivery. Unwanted goods must be returned in a brand new condition and in their original packaging, and with no markings, writing or labels present on the product or its packaging. Goods not received in this condition will be returned to you. Return carriage charges are paid for by the customer. 
We recommend that you use a tracked service to return unwanted goods, should you need to trace your return. Please return to Rutlands Ltd, Deepdale Business Park, Bakewell, DE45 1GT along with a copy of the original invoice.
Any unwanted goods must be returned for a refund only, we cannot exchange goods.
FAULTY GOODS
If any product develops a fault within 30 days of purchase, then please contact us and we will repair or replace the item or defective component as soon as possible. Our products have an additional 1 year warranty against material and manufacturing defects, if such a defect occurs after the initial 30 days then please contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
INCORRECTLY SENT OR MISSING GOODS
Please contact us within 48 hours of receipt stating your order number and giving details of the incorrectly sent or missing products. Our client services team will work to resolve the problem as soon as possible. On return of incorrectly sent products we will despatch the correct goods using our next day service.
DAMAGED IN TRANSIT GOODS
Please contact us within 48 hours of receipt stating your order number and providing photographic evidence of the damage. If a product has been used by yourself, we will consider this as being accepted as damaged and we will not be able to repair or replace. If your parcel arrives damaged, please ensure you sign for the parcel as damaged with the courier.
REFUNDS
Refunds are issued to the original payment method and processed within 5 days of receipt at our distribution centre. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.