FREQUENTLY ASKED QUESTIONS

Unwanted goods can be returned within 30 days of delivery. Unwanted goods must be returned in a brand new condition and in their original packaging.
If you have received a damaged, faulty or incorrect item, please contact us.

Any unwanted goods can be returned for a refund only, not exchange.

We recommend that you use a tracked service to return unwanted goods, should you need to trace your return. Please return to Rutlands Ltd, Deepdale Business Park, Bakewell, DE45 1GT along with a copy of the original invoice.

Refunds are issued to the original payment method and processed within 5 days of receipt at our distribution centre.

Orders paid in full with a gift card will be refunded to the gift card. For orders paid using both a Rutlands® gift card and another payment method, the refund is allocated accordingly: the value paid by the Rutlands® gift card is refunded to the Rutlands® gift card, and the remaining value is refunded to the other payment method.

Rutlands® gift card purchases are final. They cannot be returned, cancelled, or exchanged for cash.