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What is your return policy?

Unwanted goods can be returned within 30 days of delivery. Unwanted goods must be returned in a brand new condition and in their original packaging.
If you have received a damaged, faulty or incorrect item, please contact us.

Can I exchange for a different product?

Any unwanted goods can be returned for a refund only, not exchange.

How do I ship my return?

We recommend that you use a tracked service to return unwanted goods, should you need to trace your return. Please return to Rutlands Ltd, Deepdale Business Park, Bakewell, DE45 1GT along with a copy of the original invoice.

How are refunds issued?

Refunds are issued to the original payment method and processed within 5 days of receipt at our distribution centre.