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How to Contact Us

Please note that we no longer operate by telephone, any queries can be emailed to us at

Or before you go to the trouble of emailing us, try using the Customer Services links or searching the Frequently Asked Questions page if you have a general query about shopping with us.

  1. If your query is about your order, you can check your order status and tracking information here in My Account.
  2. If you're experiencing difficulty placing an order we'll try to resolve your issue as quickly as possible.
    Email us at and we will aim to respond to all emails within 30 minutes during the working hours of Monday to Friday 9am - 5pm.

Our mailing and returns address is below, please read the Returns & Refunds page before sending any returns.

Rutlands Limited
Rutland House
Deepdale Business Park
Ashford Road
United Kingdom
DE45 1GT